Hi, I'm Amy Chiu
I’m a UX designer who loves tackling complex challenges in enterprise and e-commerce spaces. I’m all about turning messy systems into simple, user-friendly experiences that actually work. With a service design mindset, I look at the full journey to make sure every touchpoint feels thoughtful and connected.
PortfolioSome of my latest projects
Unified SummaryConsolidated Case Summary Experience for ADP Service
How might we help Client Service Representatives at ADP quickly understand the full context of a client’s issue when key details are scattered across chats, calls, emails, and case notes?
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Chat AssistReal-Time AI Support for Real-Time Questions
How do we help new CSRs at ADP respond to complex Payroll and Tax questions faster, more accurately, and with greater confidence — without relying solely on experienced peers?
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Self-Service Ticketing ExperienceEmpowering users to report and track issues without relying on helpdesk escalation
Verizon Business customers had no direct way to report issues, relying instead on a manual helpdesk escalation process that was slow and resource-intensive. I designed a self-service portal that allowed users to submit and track trouble tickets online, improving transparency, reducing support time, and enabling automated resolution for low-touch issues.
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